Sorry, we’re CLOSED: We’ll be back Wednesday, 7:30am



Red Hill Doctors Surgery has changed the online appointment booking platform from Appointuit to HotDoc.

Click on the green Book Appointment tab above to create a HotDoc account or add this location to your existing account.

If you cannot find a time for your regular GP through HotDoc, you may send an email to or ring 33692444 and Reception staff will check for your Doctor’s availability.  If there is still nothing available, you could be added to your Doctor’s cancellation list.  If a time becomes available on your preferred day, you will receive a text asking you to confirm an appointment. If no response is received at the practice end within 30 minutes, you will then receive a phone call.  If no answer, you will return to the cancellation list and another patient will be added to that appointment time.

Consultations are made by appointment with the doctor of your choice. The first available doctor sees urgent cases. If you have few things to discuss in your appointment, we would appreciate you selecting a Long Appointment through HotDoc or let the Reception staff know so they can allocate an appropriate amount of time with your Doctor. 

Due to the unpredictable nature of general practice consultations, the doctors will sometimes run behind schedule.  We apologise for any inconvenience this may cause.

Online appointments are available for all existing patients.  Download the HotDoc App from your smart phone, IPad or tablet and so you can book appointments with your Doctor at your convenience.

Payment is required on the day of consultation.  For Phone and Car consultations, a text will be sent as a reminder to contact the practice to arrange payment over the phone by 5pm either the same day or the next business day (12pm Saturdays).  If an invoice is raised for your consultation, a $5 administration fee will be added. 

All New Patients must download the forms below, complete and email to then ring 33692444 to arrange an appointment.  Advise our staff you’re a new patient to the practice and have sent forms to our email address.  Once an appointment is made we will create a patient file which will allow us to send confirmation sms for you to reply.  The completed forms will be scanned into your Clinical File and then placed in our locked shredding bin for confidential destruction.

Specialist Referrals

The Doctors advise a consultation is required for all specialist referrals without prejudice. This enables the doctor to provide the specialist with the current details of your medical condition. The referral is a legal document, which enables you to claim benefits from Medicare. Please ensure that you obtain this before your specialist appointment, as it is illegal to backdate referrals or to write one without having had a consultation with the patient.

Management of Investigations

Your doctor may make a request for further investigations such as pathology tests or X-Rays. You are required to make a follow up appointment with your doctor to discuss these test results and your future management. Managing your investigation results this way enables your Doctor to support you in maintaining and coordinating your long term health. Results (other than normal pap smears) will NOT be communicated over the phone by our Reception or Nursing staff.

If your Pap smear result is not completely normal your doctor or reception staff will arrange a follow-up appointment.

Patient Feedback

Your Feedback is important! We always welcome any constructive comments or suggestions. We have a suggestion box in the waiting area for any feedback that you may consider beneficial. Our staff are here to help you, so do not hesitate to ask for assistance. If you wish to send feedback online and/or anonymously, please visit our Contact page.


Due to COVID-19 it is IMPORTANT to book a Phone (Telehealth) appointment if you fit any of the criteria listed below:

Respiratory symptoms such as: loss of smell and/or taste, cough, sore throat, runny nose, temperature (fever), shortness of breath, vomiting or nausea, diarrhoea, fatigue, joint or muscle aches and pains, loss of appetite , and/or recently travelled from a declared COVID-19 Hot Spot, (Qld Hotspot and Border restrictions) and/or been a close contact with a person who has tested positive to COVID-19?

Effective 1st of October 2020, the Government made changes to Telehealth. Fees apply for all Face to Face and Telehealth consultations

To receive a Medicare rebate for a Telehealth appointment, the patient must have had a face to face consultation at the Practice in the last 12 months. If not, the out of pocket cost will be the whole consultation fee.

For all Urgent medical attention ring triple zero (000).

New Patients cannot book an appointment online. Please download new patient forms under the Booking tab, complete and email to then ring 33692444 to make an appt. All other Face to Face appointments can be made either online through Appointuit or ring 33692444 and our Reception staff will endeavor to arrange an appointment time with your Doctor that suits you.