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Bookings

Try our easy online booking system

Click on the appropriate button to book your appointment

Consultations are made by appointment with the doctor of your choice. The first available doctor sees urgent cases. If you have few things to discuss in your appointment, we would appreciate you letting the Receptionist know when you make the appointment so that extra time can be allowed. Due to the unpredictable nature of general practice consultations, the doctors will sometimes run behind schedule. We apologise for any inconvenience this may cause.

Online appointments are available for all new and existing patients.  Download the Appointuit App from your smart phone, IPad or tablet and so you can book appointments at your convenience.

All New Patients must download the forms below, complete and email to reception@redhilldoctors.com.au then ring 33692444 to arrange an appointment.  Advise our staff you’re a new patient to the practice and have sent forms to our email address.  Once an appointment is made we will create a patient file which will allow us to send confirmation sms for you to reply.  The completed forms will be scanned into your Clinical File and then placed in our locked shredding bin for confidential destruction.

Specialist Referrals

A consultation is required for all specialist referrals without prejudice. This enables the doctor to provide the specialist with the current details of your medical condition. The referral is a legal document, which enables you to claim benefits from Medicare. Please ensure that you obtain this before your specialist appointment, as it is illegal to backdate referrals or to write one without having had a consultation with the patient.

Management of Investigations

Your doctor may make a request for further investigations such as pathology tests or X-Rays. You are required to make a follow up appointment with your doctor to discuss these test results and your future management. Managing your investigation results this way enables us to support you in maintaining and coordinating your long term health. Results (other than normal pap smears) will NOT be communicated over the phone.

If your Pap smear result is not completely normal your doctor or reception staff will arrange a follow-up appointment.

Patient Feedback

Your Feedback is important to our practice! We always welcome any constructive comments or suggestions. We have a suggestion box in the waiting area for any feedback that you may consider beneficial. Our staff are here to help you, so do not hesitate to ask for assistance. If you wish to send feedback online and/or anonymously, please visit our Contact page.

IMPORTANT PATIENT NOTICE

Due to COVID-19 it is IMPORTANT to book a Phone (Telehealth) appointment if you fit any of the criteria listed below:

Respiratory symptoms such as: loss of smell and/or taste, cough, sore throat, runny nose, temperature (fever), shortness of breath, vomiting or nausea, diarrhoea, fatigue, joint or muscle aches and pains, loss of appetite , and/or recently travelled from a declared COVID-19 Hot Spot, (Qld Hotspot and Border restrictions) and/or been a close contact with a person who has tested positive to COVID-19?

Effective 1st of October 2020, the Government made changes to Telehealth. Fees apply for all Face to Face and Telehealth consultations

To receive a Medicare rebate for a Telehealth appointment, the patient must have had a face to face consultation at the Practice in the last 12 months. If not, the out of pocket cost will be the whole consultation fee.

For all Urgent medical attention ring triple zero (000).

New Patients cannot book an appointment online. Please download new patient forms under the Booking tab, complete and email to reception@redhilldoctors.com.au then ring 33692444 to make an appt. All other Face to Face appointments can be made either online through Appointuit or ring 33692444 and our Reception staff will endeavor to arrange an appointment time with your Doctor that suits you.