Yes, we’re OPEN: 7:30am – 6:00pm

About

Doctors Philosophy

The Doctors are committed to providing ongoing care to their patients. Their aim is to partner you in maintaining your long-term health and well-being and to facilitate and coordinate your all healthcare needs. Your Doctor participates in ongoing medical education as part of their ongoing professional development.  They all believe that good general practice can only be achieved by taking time to listen, to observe and to examine. This is their commitment to you.

Your Rights

If you feel unhappy with some aspect of your care, please contact our Practice Manager, Kim. She will investigate your complaint. If you still feel there is a problem, or unsatisfied with the medical conduct being displayed, you may contact the Office of the Health Ombudsman (OHO) ph: 33 OHO (133 646).

OHO Link:    http://www.oho.qld.gov.au/contact-us

Your Privacy

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  The Recall and Reminder system has been set up to allow your Doctor to support the long term management of your health needs.

Privacy Form

IMPORTANT PATIENT NOTICE

Due to COVID-19 it is IMPORTANT to book a Phone (Telehealth) appointment if you fit any of the criteria listed below:

Respiratory symptoms such as: loss of smell and/or taste, cough, sore throat, runny nose, temperature (fever), shortness of breath, vomiting or nausea, diarrhoea, fatigue, joint or muscle aches and pains, loss of appetite , and/or recently travelled from a declared COVID-19 Hot Spot, (Qld Hotspot and Border restrictions) and/or been a close contact with a person who has tested positive to COVID-19?

Effective 1st of October 2020, the Government made changes to Telehealth. Fees apply for all Face to Face and Telehealth consultations

To receive a Medicare rebate for a Telehealth appointment, the patient must have had a face to face consultation at the Practice in the last 12 months. If not, the out of pocket cost will be the whole consultation fee.

For all Urgent medical attention ring triple zero (000).

New Patients cannot book an appointment online. Please download new patient forms under the Booking tab, complete and email to reception@redhilldoctors.com.au then ring 33692444 to make an appt. All other Face to Face appointments can be made either online through Appointuit or ring 33692444 and our Reception staff will endeavor to arrange an appointment time with your Doctor that suits you.